Leadership: Understand & Articulate Your Boundaries

I have a standing “girls chat” with a co-worker each month. It’s a time when we open up our professional closet and haul out our dirty laundry and miscellaneous items we don’t know what to do with but can’t let go of. There is a lot of validation, active listening, hard questions, and resource swapping – from articles to people in our network – that occurs in our chats. These chats aren’t about solutions or fixing the other person, but rather the camaraderie of two travelers on a career journey. While the information is helpful and the laughter is great, it’s the companionship that offers a soothing balm that keeps me coming back.

Boundary Types

Over the past few months many of our conversations ended up touching on boundaries. In a summer chat, she mentioned buying the book Set Boundaries, Find Peace: A Guide to Reclaiming Yourself. Candidly, I’ve never thought I had an issue with boundaries. In fact, my family and friends will tell you I’m pretty stubborn, that I know my limits/needs, and I’m not one to “convince” into something. However, when I investigated the book, I noted that it covered six types of boundaries:

  • Physical
  • Sexual
  • Intellectual
  • Emotional
  • Material
  • Time

I’d never thought in terms of “types” of boundaries—just that you had them, or you didn’t. The book offered “tips on how to uphold personal limits” and this terms gave me pause for how I think of boundaries. The author, Nedra Tawwab, writes, “But what do ‘healthy boundaries’ really mean—and how can we successfully express our needs, say ‘no,’ and be assertive without offending others?”

As I thought about what the book had to offer, my girls chat discussions, and my shallow understanding of boundaries, I quickly added the book to my Audible library. (Note: if a book’s not your thing, check out her blog which is filled with one-page nuggets of insight.)

Set Boundaries, Find Peace: A Guide to Reclaiming Yourself helped me better understand the complexities around boundaries. That my boundaries can be solid, Jello, or missing all together depending on the area. I also realized that what I use to define as wants/needs – which I could dismiss if they were broken by others – should be rethought of as a more formal boundary. I appreciate that Nedra gives readers examples of how take a concept (or need) and convert it into a clearly articulated boundary statement. There is tremendous power is being able to state a boundary and define what is essential for you to be the best you.

Listen for Boundaries

Additionally, listening to her state various types of boundary examples in each chapter helped me be a better boundary listener. Hearing her state them, helped me more easily hear when someone is setting one with me. In fact, not long after finishing the book, I went to get a pedicure. I was in a new spa and just as the massage began a patron walked over to the woman next to me and began a loud, on-going conversation through her mask. After a while, I asked staff to stay something but they were unsuccessful. So, I did with an “excuse me, but you’re really loud” comment. The woman immediately stopped and walked out. The following day, the spa owner texted me to ask that I not come back based on the incident. She explained that her business was not a spa but a social environment, and she stood up for her customers who wanted that experience. She shared the boundary of her business. In listening to her, I reflected on how I missed defining my own need as a choose a spa to try: a relaxing quite pedicure to unwind from weeks of work Zoom calls and treat my runner’s toes. I also realized that when I spoke to the patron I didn’t express myself well but rather made it about her, which wasn’t fair. Rather than feel attacked (a likely pre-book response), I thanked the owner for clarifying the boundaries of her business. I also told her if I knew folks who wanted a social spa I’d refer them. I didn’t want her worried I’d be a vindictive customer. We ended on positive terms with boundary clarity.

Here’s to our improved ability to claim, communicate, and support boundaries – ours and others.

Emily in OTF Hell Week Shirt

Be Brave, Leadership Communications Depends on It

The Junior League of Northern Virginia recently asked me to conduct a training on leadership communications during change. No small ask, as “The League” is a global organization that generates community change through the effective action and leadership of trained volunteers who promote voluntarism and develop the potential of women. Members are constantly on their A-game, to say the least – leading careers, leading families, leading boards, leading programs.

As I worked on my presentation, I thought about my communications work that helped leaders implement national changes. Reached 100 million Americans to help increase patient awareness of UFE, a non-surgical treatment for uterine fibroids. Increased access to care for rural Veterans by 240% in five years. Facilitated the employment of 60,000 military spouse hires – meeting the White House goal two years ahead of schedule. Increased combat wounded soldiers’ knowledge of an Army program’s services by 35.1% in one year.

I glanced at some of the books on my shelf: Lead from Outside, The Art of Possibility, Missing Conversations, The Leadership Challenge, You Are Your Best Thing, The Third Door, Resonate Leadership, The Five Levels of Attraction, Change Management, Switch, and Change Better. The books on change are endless… and it seems like you barely finish one book before the approach to change itself has changed.

I realized the success of leadership communications to drive a change comes down to a few simple things:

  • A vivid, simple, clearly articulated vision of how the change makes a difference for people in and out of the organization.
  • A consistent, frequent, repeatable approach to sharing information on the change that is centered on the people in the change (not the organization).
    • A litmus test for this is to ask yourself how does your communications help people:  understand the change, believe in the change, internalize the change, prepare for the change, see success, try the change, advocate for the change, elevate issues, see the work change, and be the change?
  • Active listening to those who must walk into the change—as a builder (employee), as a partner, and a customer—and tangibly show them how you applied their feedback to address their perspective and needs.
  • Publicly using data to show what is working in terms of people walking into the change (behaviors and outcomes) and what isn’t, in order to modify the approach.
  • An engaged leader who devotes time, resources, energy, and emotion to the cause, over and over and over and over and over again to bring people into new possibilities, new thinking, new solutions, new actions, and new outcomes. They bring people with them, find new people to join them, and celebrates people along the journey.

But leadership communications in a change is not just about the CEO, SES federal leader, military Commander, or division manager. Leadership communications is at every level. It’s as much about a mindset as the words shared. Successful leadership communications is about bravery.

Bravery to bring voice to the unseen.

Bravery to acknowledge mistakes publicly and regroup.

Bravery to dig into and share the data with others in order to build better solutions.

Bravery to invite adversaries to the table and find common ground.

Bravery to call upon your peers when you’re beyond your expertise.

Bravery to seek diversity and move beyond the established “leadership team.”

Bravery to let others step in so that you can recharge.

Bravery to stay the course when it gets hard, and it will.

Bravery to be silly to lighten the mood.

Bravery to move beyond the board room and be a public cheerleader.

Bravery to reveal your own challenge with change. 

Bravery to show change in action.

Why be brave? Because bravery is where great service to others occurs. As Dr. Rebecca Ray states, “She was never quite ready. But she was brave. And the universe listens to brave.”

Emily Holds Sun in Hand

Monthly Quote (Sept 2021) – Powerful Quest

As I set up my calendar for the month, I select a quote I’ve found that speaks to me. I write it in my planner and leave space below it to capture phrases I hear or read that speak to me and relate to the quote. I found this practice centers me for the month, and helps me be more present in my conversations, meetings, and readings. For September 2021, the quote was “Your quest is powerful. You needn’t apologize for the space it takes.”

I think this quote spoke to me for a variety of reasons. I was coming out of three months being the primary caregiver for both my parents due to my mom’s medical emergency and dad’s advancing dementia. I was stepping back into work after 12-months away. I was focused on my goal to coach and write more. I liked its symbolism of our journey as a quest. That it’s about the search – that we don’t need to have all the answers. There was something I seemed to be looking for, and I liked the endorsement this quote gave me to make my search and growth a priority.

Some of the phrases I collected over the 30 days of September included:

  • The flame of inquiry
  • The wound is where light enters you
  • What mountain will we expect to bow down?
  • Always work on something uncomfortably exciting
  • Joy is in the messiness
  • Provide space and grace
  • What will build the greatest ripple effect?
  • There is no way to happiness, happiness is the way
  • There is so much we can let go of without losing a thing
  • Boldness has genius, power, and magic in it
  • Your soul is here to grow

With the month behind me, I think I did well on my quest. I had more personal conversations at work about the shift I felt coming out of my leave. I started a new certification to become a mindfulness facilitator which will serve my career goals and build a habit as a practitioner. I wrote five blogs. I explored volunteering with the American Heart Association. I celebrated 19 years married. I set up a workspace outside where I feel more at peace, and more like me of the me I want to be. I spoke at church on rekindling faith as a caregiver (18 minute mark). I appreciate the permission this quote gave me to more boldly step forward on the quest that is me… and I hope it helps empower you.

Onward!

Lit sparkler

Monthly Quote (Summer 2021) – Rekindle

The last week of each month I prep for the next month. I set aside time, pick some good music, light a scented candle, pull out my colored markers, and grab my planner.

Each month, I select a quote to set the tone – and below it I leave space to capture quotes (from books, shows, memes, poems, or friends) that grab my attention throughout the month. I’ve done this for more than 2 years. I find that it centers me for the month and makes me more attentive to words in the nearly 7 hours of Zoom calls I have daily as an executive coach and change communications consultant. I’m constantly listening for a phrase that stirs me.

At the end of each month, I re-read my quote, review the captured phrases, think about how the month went (or didn’t go), and begin to think about the next month. For me it’s a way I reflect on the last 30 days of life, which has been especially helpful in the blurry times of COVID.

As part of my work on the Christian Formation Committee (think Sunday School planning) at Westminster Presbyterian Church, the Associate Pastor asked me to speak at the kick-off of our new program year, for which the theme is rekindle. The year-long program is based on Bible verse 2 Timothy 1:6 – “For this reason I remind you to rekindle the gift of God that is within you through the laying on of my hands; for God did not give us a spirit of cowardice, but rather a spirit of power and of love and of self-discipline.”

The quest to speak came after a tumultuous time of 12 weeks of unexpected family medical leave…

In June my quote was, “The secret of change is to focus all of your energy not on fighting the old but on building the new.” Never could I have envisioned how poignant this quote would become. You see I was home visiting my parents once we were all vaccinated, and I witnessed my mother have a heart attack. I called 911, which ended up in an ambulance ride, then a medivac ride, and then open heart surgery for 5 bypasses. (I’ll pause now to share she’s doing great and crushing her cardiac rehab.) Everything in June became about “building the new” – her newly rebuilt heart and protecting it. As my mother said, “I need to do right by the care team and do the best I can with what they built inside me.” 

Supporting phrases I wrote down that month included:

  • A quantum leap is something you’re prepared to do
  • You are a miracle
  • Hope
  • He speaks to God so normally
  • You can’t breathe when you’re holding your breath
  • Miracle is a process, not an event
  • Be proud of the scars on your skin
  • May the Holy Spirit keep you in perfect peace

Still on leave from work and living at my parents, the July quote I found was “The worst battle I ever fought was between what I knew and what I felt.” During the month, I shifted from all out crisis mode into building and supporting an adjusted normal – from mom’s care to dad’s advancing dementia. It was a balancing act. A few of the quotes I captured included:

  • You do not need to set yourself on fire to get other people warm
  • The risk of standing still
  • Be the youest you that ever you’d
  • Spend your privilege, it’s limitless
  • Be a highlighter in a sea of pencils
  • You are made of pixie dust
  • Your mistakes don’t define you, your lessons do
  • Accept the grace

Then came August, and we accomplished mom’s big medical goal set in the hospital – move rehab to the beach for our annual family vacation. We did it… 60 days post-surgery and our toes were in the sand in awe of her care team, grateful for the more than 50 deliveries of food from her church (Williamsburg Presbyterian Church), and toasting life.

My August quote?  “Today, I want you to think about all you are instead of all you are not.”  Quotes I captured include-

  • Stop yelling at your anxiety and listen to it
  • Beloved
  • A calm heart and self-control are necessary if one is to obtain good results
  • Words are temporary, intent is momentous
  • Surrender
  • God sent you on an assignment to be you, don’t let anyone else give you an assignment
  • The gospel will arrive nameless… it usually lands like a butterfly – quick and quiet… when we let it in, it needs no introduction. We need to get it from our intellect into our bones.
  • Provide an endowment of radical joy and worthiness

I share with you my last three months because it’s been a rekindling I did not anticipant, want, or would have missed. I was rekindled…

  • When my parents next door neighbor – a firefighter – took the emergency call knowing it was my parent’s address; her leadership got my mother to the emergency room with problems unknown
  • When Dad’s former church member never left my mother’s side in the ER while I set up care for my dad the evening the heart attack occurred with magnitude unknown
  • When my pastor prayed through my cell phone as my mom headed onto the medivac with futures unknown
  • When my father prayed in the ICU at 6am for my mother and her medical team before they all took her to surgery with results unknown
  • When Mom was flooded with cards and casseroles when her heart’s recovery was unknown
  • When family, friends, coworkers, and members of every church leaned in to support me in an environment unknown (and I mean every church… dad’s past churches, my brother’s churches, my pastor friends churches, my Jewish friends, my episcopalian friends, my AME friends, and even Native American friends who sent dried sweet grass to smudge the house for more healing energy)

I was rekindled when I saw faith in action.

I was rekindled amidst the unknown in community and by community.

May we find that and be that for one another.

Golden Acorns Round Logo

Welcome to Golden Acorns

I believe growth happens between words and actions. That there is a golden space that connects meaning between the lines of our individual story – both our external story and the one that plays in our head – and how we show up in the world. As a preacher’s kid I associate this golden space with faith. A spiritual link that makes us whole. Not just whole individually but whole as a community. 

Continue reading “Welcome to Golden Acorns”